Junior IT Support / Endpoint Management Specialist
Assist with day-to-day device management, user onboarding, endpoint compliance, access provisioning, and cloud-based IT support for a growing US-based company.
We are looking for a Junior IT Support Specialist to assist with day-to-day device management and user onboarding activities for a growing US-based company. This role is ideal for someone early in their IT career who is comfortable working with modern, cloud-based tools and wants to gain hands-on experience in endpoint management and identity systems used by international teams, giving valuable exposure that can accelerate professional growth.
- Manage device provisioning and configuration, primarily for macOS and iOS devices.
- Perform device posture checks and help ensure compliance with security policies.
- Apply and maintain endpoint management policies, including restrictions and access controls.
- Support browser-based device management tools and operational workflows.
- Assist with user account setup, access provisioning, and onboarding tasks.
- Manage and troubleshoot Google Workspace accounts.
- Support SSO configuration and access management in Cloudflare-based SSO environments.
- Document processes and contribute to improving IT workflows.
- Basic understanding of IT support and device management concepts.
- Familiarity with macOS and iOS environments.
- Experience or exposure to endpoint or device management tools, with MDM knowledge preferred.
- Basic knowledge of Google Workspace user and account management.
- Understanding of SSO concepts, with Cloudflare experience considered a plus.
- Strong problem-solving and communication skills.
- Ability to work independently in a remote environment.
- Experience with Iru or MDM platforms such as Jamf, Kandji, or similar.
- Exposure to security and compliance policies for endpoints.
- Previous helpdesk or IT support experience.
- Availability to work 4 hours per day aligned with EST timezone.
- Reliable internet connection and a proper remote work setup.
- Sri Lanka-based remote availability.
As you grow in the role, there will be opportunities to take on broader responsibilities in onboarding lifecycle management, identity and access management, and overall IT operations. This experience can position you for progression into roles such as IT Administrator, Systems Administrator, or Cloud / Infrastructure-focused positions.
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Interested in this opportunity? Share your details, upload your CV, and tell us briefly why this role aligns with your experience and growth goals.